Privacy Policy for Gator Bay America LLC D.B.A. Gator Bay Logistics

Last Updated: January 26, 2025

Introduction

Gator Bay America LLC D.B.A. Gator Bay Logistics ("we," "our," "us") is committed to protecting your privacy and ensuring compliance with The Campaign Registry (TCR) and applicable laws governing SMS communication. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information, including your SMS communication preferences, when you interact with our services, website, or communications.

By using our services, including opting in for SMS messaging, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following types of information:

  1. Personal Information
    Information you voluntarily provide, such as:

    • Name

    • Email address

    • Phone number

    • Shipping information

    • Any details submitted via forms on our website.

  2. SMS Communication Data
    Information related to SMS communications:

    • Your phone number

    • The date, time, and content of messages sent to or from us.

  3. Automatic Data
    Non-personal information collected through cookies and analytics, including:

    • IP addresses

    • Browser types

    • Operating systems

    • Navigation data related to website usage.

How We Obtain Consent for SMS Communications

In compliance with TCR requirements:

  1. Explicit Opt-In
    We only send SMS communications to individuals who have provided explicit consent. Consent is obtained when you:

    • Check the "Receive text SMS" box on our contact or quote form.

    • Complete other consent forms where we explicitly state the terms of SMS communication.

  2. Call-to-Action Transparency
    Our opt-in methods provide clear details about:

    • The purpose of the SMS communication (e.g., updates, offers, transactional messages).

    • Message frequency (e.g., "Receive periodic updates").

    • Message and data rates that may apply.

  3. Opt-Out Mechanisms
    You can opt out of SMS communications at any time by replying STOP to any message. We include clear opt-out instructions in all SMS messages.

How We Use Your Information

We use your information for the following purposes:

  1. To fulfill service requests, such as shipment tracking, quotes, and customer inquiries.

  2. To send SMS updates regarding your shipments, company promotions, or important notifications.

  3. To ensure compliance with legal and regulatory requirements.

  4. SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

Data Retention and Security

We retain your personal and SMS communication data for as long as necessary to fulfill our services and comply with legal obligations. We use technical, administrative, and physical safeguards to protect your data against unauthorized access or disclosure.

Call-to-Action Compliance

We ensure our opt-in processes meet the following TCR Call-to-Action requirements:

  1. Full Disclosure Before Opt-In:
    Before collecting consent, we clearly state:

    • What SMS messages you’ll receive.

    • Frequency of messages.

    • Data rates that may apply.

    Example of Call-to-Action disclosure on our forms:

    • “By providing your phone number and checking this box, you agree to receive periodic SMS updates regarding your shipments, promotions, and services. Message frequency varies. Message and data rates may apply. Reply STOP to cancel.”

  2. Pre-Checked Boxes Prohibited
    All SMS opt-ins require active user action, such as manually checking a box. No pre-checked boxes are used.

  3. Confirmation Message
    Upon opting in, you will receive a confirmation message:

    • “Thank you for opting in to receive SMS updates from Gator Bay Logistics. Message frequency varies. Msg&Data rates may apply. Reply STOP to opt out.”

Privacy Policy Access and Consent

We ensure our privacy policy is:

  1. Easily Accessible:

  2. Comprehensive:

    • Our privacy policy includes details about data collection, opt-in requirements, and your rights to control your information.

Accurate Call-to-Action Information

To ensure full compliance with TCR Call-to-Action accuracy:

  1. We use clear, easy-to-understand language.

  2. The opt-in process specifies what customers should expect from SMS communications, ensuring there is no ambiguity.

  3. Our SMS opt-in disclosures match the language stated in this policy and on our website.

Consumer Opt-Out Process

To ensure you can easily withdraw consent:

  1. Reply "STOP"
    Any SMS message you receive will include the option to opt-out by replying with "STOP."

  2. Immediate Processing
    Once an opt-out request is received, we confirm the removal of your number and cease sending messages.

  3. Confirmation of Opt-Out
    You will receive a confirmation message:

    • “You have been unsubscribed from Gator Bay Logistics SMS updates. No further messages will be sent.”

Sharing Your Information

We do not sell or share your personal information. However, we may share information:

  • With SMS service providers to facilitate communications.

  • When required by law or to protect our legal rights.

Your Rights and Choices

You have the right to:

  1. Access Your Data: Request access to personal information we hold about you.

  2. Opt-Out: Withdraw consent for SMS communications at any time.

  3. Request Deletion: Request deletion of your data where applicable by law.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the "Last Updated" date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, SMS communications, or opt-in processes, please contact us:

  • Company Name: Gator Bay America LLC D.B.A. Gator Bay Logistics

  • Address: 3004 SW 20th ST C103, Ocala FL 34474

  • Email: support@gatorbaylogistics.com

  • Phone: (352) 260-0137